Refund Policy
How to cancel Orbit subscriptions, what happens to access, and how refund and EU withdrawal requests are handled.
001 / Subscriptions
Cancel future renewals in Orbit Billing at app.orbitdev.org/billing. If self-service cancellation is unavailable, contact support@orbitdev.org from the account email. Removing the app does not cancel billing.
002 / When cancellation takes effect
Unless checkout states otherwise, cancellation stops the next automatic renewal and paid access continues until the end of the current billing period. Account deletion and subscription cancellation are separate actions.
003 / EU withdrawal rights
EEA consumers may have a 14-day right to withdraw from a distance service contract. If you expressly ask Orbit to begin providing a paid digital service immediately, applicable law may allow a proportionate charge for service already provided or may affect withdrawal rights after full performance. Checkout must collect any legally required acknowledgement.
004 / Credits and usage
Consumed credits, completed model requests, API calls, or incurred third-party compute costs are normally not refundable except where required by law or caused by a verified Orbit billing or service failure. [CREDIT EXPIRY RULE REQUIRED] [CREDIT ROLLOVER RULE REQUIRED] [OVERAGE RULE REQUIRED].
005 / Accidental purchases and renewals
Contact support promptly with the account email, payment date, and Stripe invoice or receipt reference. Orbit reviews accidental duplicate payments and unexpected renewals using account activity, usage after purchase, prior refunds, and applicable consumer law.
006 / Technical failures
If a confirmed Orbit failure materially prevented use of a paid feature, Orbit may restore credits, extend access, or issue a full or partial refund depending on impact and law. Include dates, affected feature, and relevant error details without sending passwords or secrets.
007 / How to request a refund
Email support@orbitdev.org from the account email with the purchase date, amount, invoice reference, plan, reason, and whether you already cancelled. Do not send card numbers.
008 / Review and payment
Orbit will acknowledge the request and may ask for information needed to verify the purchase. Approved refunds are sent to the original payment method where possible. Stripe and the card issuer control final posting time. Fraud, chargeback abuse, or serious policy violations may affect discretionary refunds but not rights that cannot legally be waived.